Since 1/1/2020 new e-cards for persons older than 14 years have to show a photo of the insured person.
If no photo is available and no exception applies it is not possible to issue a new e-card!
From the first request by the social insurance institution or your doctor a transition period of 150 days - regulated by law - starts to run.
During this transition period medical treatment in Austria is possible with your old e-card or social security number and ID.
Submit a passport photo to the registration office which is responsible for you as soon as possible.
You have to come in person to the registration office which is responsible for you and bring:
- a photo according to the passport photo requirements
- your current e-card or your Austrian social insurance number
- As an Austrian citizen you have to show your ID and proof of citizenship (original documents).
- As a non-Austrian citizen you have to bring your travel document (e.g. passport or ID).
If you do not provide a photo within the transition period and a probably existing old e-card will be blocked.
You can get a temporary electronic e-card replacement voucher from your social insurance institution.