Since 1/1/2020 new e-cards are only being issued with a photo due to legislative changes.
It is not possible to issue a new e-card as long as there is no photo available.
You have to submit a photo.
You have to come in person to the registration office which is responsible for you and bring:
- a photo according to the passport photo requirements
- your current e-card or your Austrian social insurance number
- As an Austrian citizen you have to show your ID and proof of citizenship (original documents).
As a non-Austrian citizen you have to bring your travel document (e.g. passport or ID).
You can get a temporary electronic e-card replacement voucher from your social insurance institution.